Before accessing the website and/or placing any orders for medication, please read these Terms and Conditions carefully. By using the website or submitting an order for medication, you confirm your acceptance of and agreement to comply with these Terms and Conditions. If you do not agree with any part of these Terms and Conditions, you must not use the website.
If you have any questions regarding our website or these Terms and Conditions, please contact us at
Email:
medzstore@proton.me
Medsstore is committed to protecting your personal and financial information. The following measures apply:
2.Payment Security: Your payment details are transmitted securely and directly to our authorized card payment processors, who handle transactions strictly in accordance with our instructions. Medsstore does not store or have access to your full financial or card details.
5. Data Protection and Information Sharing: Medsstore complies fully with applicable Data Protection legislation. We use the information you provide, along with additional data collected, solely to administer and deliver our services. Your personal information is shared only with organizations directly involved in service delivery, such as our dispensing pharmacy and courier partners.
Please note that we do not automatically inform your regular GP of medications prescribed through Medsstore. If you wish us to notify your GP, you must provide their details and give your explicit consent.
GP Notification: Acknowledge that informing your General Practitioner (GP) of any medication prescribed through Medsstore is your responsibility.
All information, advice, and medical guidance provided by Medsstore are based solely on the information you supply during your interaction with the service. You are responsible for ensuring the accuracy and completeness of this information.
Any incorrect, incomplete, or misleading information—whether provided intentionally or unintentionally—may affect the advice given and any medication prescribed. Medsstore cannot be held responsible for outcomes resulting from inaccurate information provided by the patient.
When you place an order for medicines or services involving prescription medication, we must assess your clinical suitability before approval and supply.
By placing an order, you consent to this clinical assessment. If you choose to cancel your order after a prescription has been issued, you will be charged the prescription fee. However, the cost of the medication and any delivery charges will be refunded.
Upon receiving your order for goods or services, we will send an order confirmation email to the email address you provided. This confirmation acknowledges receipt of your order but does not guarantee acceptance.
Professional guidelines and legal regulations may limit the quantity or frequency of medicines we are permitted to supply. We reserve the right to supply only the legally permitted quantities and to refuse or cancel any order at our discretion. You will only be charged for items that are supplied.
By providing payment card details, you confirm that you are authorized to use the card and authorize us, or our payment service provider, to debit the full amount payable for your order, including any applicable delivery, packaging, or additional charges outlined in these Terms and Conditions.
Our doctors can determine whether prescribing a medicine is appropriate only when sufficient and accurate information has been provided. In some cases, the doctor may request additional information beyond what was submitted in the initial online questionnaire before making a prescribing decision.
All medicines are dispensed by our affiliated, fully regulated pharmacy. Once a prescription has been approved by one of our doctors, medicines are typically dispatched within 1–2 working days.
For deliveries within the United Kingdom, medicines are sent via Royal Mail 1st Class Signed For or Next Day Guaranteed, depending on the delivery option selected at checkout
For safety and regulatory reasons, and in accordance with UK legislation governing the supply of medicines, we are unable to accept returns of medication once it has been dispatched from our pharmacy. As returned medication cannot be reused or redistributed, refunds cannot be issued for returned medicines.
If you have unwanted medication from an order placed with us, please contact our patient care team for guidance on safe and appropriate disposal.
If you believe you have received incorrect medication, you must contact our patient care team immediately upon receipt of your order. We are committed to resolving any such issues promptly and in a manner that ensures patient safety.
Approved refunds are typically processed within 5–10 business days, although in some cases this may take up to 14 days, depending on your payment provider.
Your satisfaction is important to us. If you are dissatisfied with any aspect of your purchase or service, please contact our patient care team, and we will work with you to resolve your concerns.
At Medsstore, we aim to provide a high standard of customer service at all times. We recognize that occasionally our service may not meet your expectations and are committed to continuous improvement.
If you have a complaint or concern, please contact us immediately by emailing medzstore@proton.me . Our dedicated support team will investigate your complaint and aim to respond within 48 hours.
Please check the contents of your delivery as soon as it is received. If you believe any item has been supplied incorrectly or in error, contact us promptly medzstore@proton.me